Shipping policy
Last updated: October 15, 2026
Thank you for shopping with Life Matrix. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
- Standard delivery: R120
- Free Standard delivery on orders of R999 or more
- Express delivery: R180
Courier rates for your address may also be shown at checkout. The final shipping cost is always displayed before you pay.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship within South Africa only.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@truehealthbrands.com.